Verify Your joya 9 win Account
Account verification keeps your wallet secure and ensures withdrawals reach the right person. When you submit your documents through the account settings page, our team reviews them so your balance stays protected. Verification is a one-time process — once cleared, your account is ready for withdrawals without repeat checks. We ask for a government-issued ID and a payment method confirmation to match
your registered details.
- Submit Your ID — Open account settings and upload a clear photo of your national ID card or passport. Make sure all four corners are visible.
- Confirm Your Payment Method — Provide a screenshot or statement showing your bKash, Nagad, or Rocket number matches the one linked to your account.
- Wait for Review — Our team checks your documents and updates your account status. You will see a confirmation in your account dashboard once approved.
- Withdrawals Unlocked — After verification clears, you can request withdrawals to your linked wallet without submitting documents again.